I just hate dealing with admin & finance staff

I just hate having to deal with the administrative & finance staff over here... Somehow there will be a number of bad eggs that are super f***ed up and it is these people who screwed up both the image and the efficiency of the whole system here.

Today, I had the "suay" privilege of encountering NOT one, but two of such gone-cases. First, they claimed that they have not received any authorization notification from KP to tell them that I'll be collecting his transcripts on his behalf even though KP told me he did that at least two weeks back. I wasn't cc... no defence... NEVER MIND.

Then I asked: Isn't it sufficient that I had KP's graduating certificate and payment receipt with me (both originals btw)?... blah blah blah (and I explain)"... but these two KIASI staff refused to accede (in the first place, I have the impression that they don't even bother abt what I say...). FINE... I know there's no point going up against a wall trying to convince two crappy law-by-law practitioners.

Ask yourself, which is easier: (i) Duplicate an authorization letter, or (ii) Duplicate his original graduating certificate and receipt? Tell me!!! Urgghhh, if I have the authorization to collect the cert, why can't I collect the transcripts????

The best part comes thereafter... I was about to leave when one cockanaden told me: "You go back first, ask your friend to write you or send us an authorization letter... anyway, the transcripts are not ready yet, need three working days." This is the part which made me fuming mad.
"What do you mean by NOT READY? It has already been more than five working days and you are telling me that it's still not ready." Then she quickly check... "Oh, it's ready but we can't give you..." (D.L.)

Talk about world-class/efficiency/flexibility... my FOOT!